Privacy Policy

Healthy Way Cleaning is committed to providing quality services and ensuring the protection of your personal information. This Privacy Policy outlines our ongoing obligations in relation to how we manage and use your Personal Information.

We comply with the National Privacy Principles (NPPs) contained in the Privacy Act 1988. These principles govern how we collect, use, disclose, store, and dispose of your Personal Information.

A copy of the Australian Privacy Principles can be accessed from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

What is Personal Information and Why Do We Collect It?

Personal Information refers to information or an opinion that identifies an individual. Examples of the types of Personal Information we collect include: names, addresses, email addresses, and phone numbers.

We collect this information in a variety of ways, including through our website [https://healthywaycleaning.com.au/], via email, telephone, or other correspondence. We may also collect data from publicly available sources, cookies, and third parties. We do not guarantee the security of website links or policies of any authorized third parties.

We collect your Personal Information for the primary purpose of providing our cleaning services, communicating with clients, and marketing. We may also use your Personal Information for closely related secondary purposes that are reasonably expected. You can opt out of receiving marketing communications by contacting us in writing.

When we collect your Personal Information, we will explain why we are collecting it and how we plan to use it, wherever appropriate and possible.

Sensitive Information

Sensitive information refers to data about an individual’s racial or ethnic origin, political opinions, religious beliefs, union membership, criminal record, or health information. We will only collect and use sensitive information:

• For the primary purpose for which it was collected
• For a secondary purpose directly related to the primary purpose
• With your consent, or as required or authorized by law

Third Parties

Where practical, we will collect your Personal Information directly from you. However, in some instances, we may receive information from third parties. In such cases, we will take reasonable steps to inform you of the information provided to us by third parties.

Disclosure of Personal Information

Your Personal Information may be disclosed under certain circumstances, such as:

• To third parties with your consent
• Where required or authorized by law

Security of Personal Information

We store your Personal Information securely to protect it from misuse, loss, and unauthorized access, modification, or disclosure. When your Personal Information is no longer needed, we will take reasonable steps to destroy or de-identify it. However, we are required to retain certain information in client files for a minimum of 7 years.

Access to Your Personal Information

You have the right to access the Personal Information we hold about you and to correct any inaccuracies. If you wish to access your Personal Information, please contact us in writing. We do not charge for access requests, though we may charge an administrative fee for providing a copy of your Personal Information.

To protect your Personal Information, we may require identification before providing access.

Maintaining the Accuracy of Your Personal Information

It is important to us that your Personal Information is accurate and up to date. If you find that the information we have is inaccurate or outdated, please inform us as soon as possible so we can update our records and continue to provide high-quality services.

Policy Updates

This Privacy Policy may be updated periodically and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions or concerns about our Privacy Policy, please contact us at:

Healthy Way Cleaning
0426090240
info@healthywaycleaning.com.au